General Terms and Conditions for the use of ""

1. Purpose and Scope of the GTCs

  1. The following terms and conditions (T&C) apply to the use of the platform (hereinafter called "" or "platform"). is an online platform operated by DreamCheaper Global GmbH, which cancels hotel reservations and makes new reservations under/in the user’s name, once a better rate for a comparable hotel room at the same hotel is be found. For this continuously searches various sources for a better price for a comparable hotel room at the same hotel for the previously booked period.

  2. The use of the platform is subject to these Terms and Conditions.

  3. For the contract for the use of the platform, no separate contract text is provided. The content of the agreement between the user and contract results from these General Terms and the concrete, during the registration process (see. Para. 3) transmitted information. The terms of use and other relevant information will — if the user registers on the platform — be transmitted by with a confirmation e-mail. The user’s data, submitted as part of his registration, will be saved by

  4. By registering or using the services the user accepts the validity and applicability of these Terms of Use.

  5. reserves the right to adapt the terms and conditions at any time, with effect in the future or to update when technical, economic or legal reasons make such an adjustment necessary.

  6. Unless the user expresses consent for an adjustment to the terms of service, will inform the user about any changes in the conditions of use in time (at least four weeks before the implementation of the amended terms and conditions). In this case will send the new version of the T&C to the user’s registered e-mail address. In this context will explicitly mention the possibility and time of objection to the changes undertaken and the consequences of no objection given.

  7. If the user does not object to the change within four weeks after entry into force of the amended terms, the amended Terms and Conditions shall be considered accepted. The period begins on the day that will be announced by e-mail as the effective date of change.

  8. If the user objects to the amendment, is entitled, if necessary, to terminate the contract, based on his interests, with effect from the date of entry on which the revised terms were implemented, and delete the user account.

2. Benefits and rights of

  1. If the user uses the services of for a specific reservation, he gives the right to search for him for cheaper deals, and simultaneously gives binding permission (authorization), to rebook and cancel the users initial booking and make new reservations on his behalf.

  2. then continuously searches the internet for the best rate for a comparable hotel room at the same hotel as the initial booking.

  3. If through the operation conducted under section. 2.2., a lower price is found, has the right to make a new booking on the users behalf to lower the price and cancel the previous reservation on his behalf.

  4. has the right to repeat the process, described under 2.3, with every price reduction. may also undertake transactions that can no longer be cancelled free of charge. Before the user starts his trip, he will receive a confirmation email from in which he will be informed of the rebooking and savings.

  5. reserves the right to undertake a transfer, as described in 2.3, even if the price remains the same.

  6. In each case the contract for the hotel accommodation is directly and solely concluded between the user and the supplier (booking portal or hotel). only acts as agent, and is not itself a party to the accommodation contract.

  7. has the right to make a booking, that slightly differs from the initial booking. These include in particular the following cases:

    • Elimination of small additional services (e.g.. free water bottle, etc.)
    • Additional agreements with the hotel (e.g.. extra pillows)

    Fundamental differences (e.g. standard room instead of suite) remain unaffected if not explicitly accepted by the user.

  8. Upon cancellation or rebooking/transfer cannot determine, whether this causes the user to lose any bonuses or loyalty points, which he received for the initial booking or would receive when using the original reservation. Without any opposing/contradictory indication of the user, can undertake cancellations and transfers, even if the user loses previously granted bonuses or loyalty points.

  9. The benefits of are only possible, if the initial reservation made by the user can be cancelled free of charge.

3. Rights and obligations of the user

  1. To use the functions/features of the platform, the user needs to register with (see clause 4).

  2. In order for to be able to cancel and make a new reservation on the users behalf, he grants a proxy/authorization. This is done by granting a specific order under these T&C in accordance with clause 3.3 of these terms.

  3. In order to use the services of, the user only needs to forward his initial booking confirmation to [email protected] From this point, the user has an obligation to refrain from making a cancellation or rebooking/transfer.

  4. If the possibility of a transfer arises/exists, will inform the user by email. In this case, the user can either accept or reject the booking.

  5. If the user accepts the booking, will book it for him and the user will be notified via email. If the (re-)booking can be cancelled, the user will be notified with reference to the cancellation deadline. If the user does not object to the reservation within this period, the reservation will become binding.

  6. The user is given the option of stopping the search by at any time by sending an email with this request to Bookings made by the user will not be canceled by Bookings made by, will be canceled, unless the cancellation deadline has been exceeded.

  7. If needs to deposit own credit card details or other security data to make a booking for the user, he is obliged to avoid any additional costs. In particular, the user is obliged to provide the hotel with his own payment data upon arrival.

4. Registration at

  1. Upon registration a contract for the use of comes into existence between the operator of the platform (DreamCheaper Global GmbH) and the user (see para. 1.4.).

  2. Any information required for registration are to be complete and accurate and always be kept up to date by the user.

  3. is entitled to make the use of the platform dependent on an appropriate proof of the users identity and/or business ability or the consent of the users legal representative.

  4. Registering with is free of charge.

  5. In the course of registration with the user enters his email address (this is used the username) and creates a password.

  6. The password used must be kept secret. The secrecy is fully and solely the user’s responsibility. The user account may only be used by himself. Any unauthorized use of the user’s account, as well as any pertinent suspicion has to be immediately communicated with/to

  7. is entitled to save and process the users registered data in accordance with the regulations for data protection.

5. Remuneration and invoicing

  1. The performance of is paid based on its success (rate). gets 20% of the actual achieved savings (the difference between the initial and final price of the booking).

  2. The commission is — unless explicitly otherwise stated in an individual case in the context of a booking offer — due on the date on which the user accepts and pays for the booking, the latest one day before the cancellation deadline.

  3. Except the performance fee described in paragraph 5.1., the user will not be charged any additional fee for the service provided by

  4. If fully or partially disburses the accommodation expenses for a rebooking, the user will be charged with the costs.

  5. The user can request an invoice from, which will then be sent to him by email.

6. Term and Termination

  1. The license agreement runs from the date of the user’s registration according to point. 4. of these terms of use for an indefinite period.

  2. The user may terminate this agreement at any time. The license agreement may also be terminated by the user by deleting his account. To delete his account, the user needs to send an email with his request to [email protected].

  3. can cancel the user agreement at any time with a notice period of 14 days.

  4. The right to block and to terminate for an important cause remains unaffected by the foregoing provisions.

7. Liability and warranty

  1. assumes liability for and will not cancel/rebook any user booking, without ensuring a new booking for the user. is liable for any damage caused by a booking error/mistake made by However, is not liable for any behavior contrary to agreement or otherwise damaging behavior of third parties (e.g. hotel operator), who are not agents of

  2. specifically excludes any liability for slightly negligent breaches of duty, unless fundamental contractual obligations (so called. cardinal obligations), concerning damages arising from injury to life, limb or health or guarantees or claims under the Product Liability Act. Essential contractual obligations are those whose fulfillment makes the proper execution of the contract and on whose fulfillment you may trust. With regard to companies, the liability for the breach of duty is limited to the amount of the typically expected/foreseeable damage when closing the contract.

  3. The same applies to breaches of duty by agents and legal representatives of

  4. assumes no liability for breaches of duty arising in connection with the execution of the accommodation contract. In this instance acts only as an agent and is itself not a contract party.

8. Final provisions

  1. If any provision of these Terms and Conditions is invalid, the contract still remains valid.

  2. The law of the Federal Republic of Germany, excluding the conflict of law rules of the draft law and the regulations of the UN purchasing law (CISG) apply. Mandatory applicable legislation (esp. on consumer protection) of another state, in which the user resides, remain unaffected.

  3. Unless an exclusive legal jurisdiction is given/applies, only the place of business of the operator of is responsible for all disputes arising out of or in connection with the contractual relationship, provided the user is a merchant, legal entity under public law or public special assets or has no general jurisdiction in Germany or another EU member state or the user is living/has relocated according to these terms and conditions to a non-EU country.

Status/Last updated: August 2016